2.3 Create Write Off Process with Pending Events

Reference: Write Off Uncollectible Receivables Process Model - Page 2 for the business process diagram associated with this activity.

Group: Write Off Process Monitor and Write Off Event Trigger

Actor/Role: CC&B

Description: CC&B creates a Write Off Process as defined in the configurable business rules.

Process Names

•	WPM - The write-off monitor analyzes all accounts with finalized, unpaid service agreements.

Entities to Configure

•	Work Calendar

•	Write Off Control

•	Write Off Process Template

•	Write Off Event Template

Available Algorithms

•

CI_WOCRTDFLT (WO CRIT DFLT) - This write-off criteria algorithm contains the default criteria used when no other criteria apply for a collection class and write-off debt class. Write-off criteria are used when the system determines how to write-off a service agreement. These criteria are defined on the write-off controls associated with your collection classes and write-off debt classes.

•	C1-WOCRI-NCD (WO CRIT NCD) - This write-off criteria algorithm checks if a customer has a non-cash deposit. If so, it returns a value of true.